l98 Privacy Policy
This policy explains in detail how your personal information is collected, used, and kept secure on the l98 platform.
Last Updated: January 2026 | This policy applies to users in Bangladesh
This Privacy Policy ("Policy") applies to the l98 platform and all of its related services. By using our services, you are considered to have accepted the terms of this Policy.
01 Introduction and Purpose
l98 is a safe and reliable online gaming platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. The purpose of this Privacy Policy is to clearly inform you of what information the l98 platform collects, why it collects it, how it is used and stored, and what your rights are.
We use SSL encryption and modern security technology to keep every transaction and piece of personal information secure. Please read this Privacy Policy carefully before opening an account or using the services at l98.
l98 is a fair play and safe platform. We never sell your personal information to third parties.
02 Types and Scope of Information Collected
l98 collects the following types of information in order to provide its services properly:
2.1 Personally Identifiable Information
The following information may be collected from you at the time of account registration:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for communication and verification)
- Username and password (stored in encrypted form)
- National ID card or passport (when identity verification is required)
2.2 Financial Transaction Information
Financial information required at the time of deposits and withdrawals is collected. l98 supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for payment processing and fraud prevention.
2.3 Technical and Usage Information
When you use the l98 platform, some technical information may be collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Login times and page visit history on the platform
- Cookie and session data (see details below)
- Gaming activity and betting history
03 Purpose of Information Collection
The information l98 collects is used for the following legitimate purposes:
3.1 Service Delivery and Operations
- Account creation, management, and verification
- Processing financial transactions (deposits and withdrawals)
- Delivering gaming services smoothly
- Managing bonuses and promotional offers
- Providing VIP program and cashback benefits
3.2 Security and Legal Compliance
- Identity verification and fraud prevention
- Following Anti-Money Laundering (AML) policy
- Ensuring responsible gaming
- Preventing access by those under 21 years of age
- Meeting applicable legal obligations
3.3 Service Quality Improvement
- Analyzing and improving user experience
- Identifying and resolving technical issues on the platform
- Developing new games and features
- Reviewing customer service standards
3.4 Communication
- Sending important account-related notifications
- Transaction confirmation messages
- Providing customer service (24/7 live chat and email)
- Promotional messages with your consent
04 Cookie Policy
The l98 platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the platform function properly.
4.1 Types of Cookies Used
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze platform usage statistics.
You can control cookies in your browser settings at any time. However, disabling certain essential cookies may cause some platform features to not work properly.
05 Information Sharing and Third Parties
l98 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with selected service providers for payment processing, identity verification, and technology services. These partners are required to follow their own privacy obligations.
5.2 Legal Requirements
Relevant information may be provided in response to court orders, requests from regulatory authorities, or legal obligations.
5.3 Fraud Prevention
Limited information may be shared with industry security organizations to detect and prevent fraudulent activity.
When sharing information with third parties, we always follow the principle of minimum necessary information.
06 Data Security Measures
l98 takes technical and organizational measures to ensure the highest level of security for your information:
6.1 Technical Security
- All data transmission secured through SSL/TLS encryption
- Passwords stored using one-way hashing
- Financial information secured with high-grade encryption
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-factor authentication available
6.2 Organizational Security
- Regular staff training on data protection
- Access to personal information strictly restricted
- Regular review of data protection policies and procedures
- Rapid response plan in the event of a data breach
07 Data Retention Period
l98 retains your personal information for as long as necessary to provide services. The retention period depends on the type of information and legal obligations:
7.1 Active Accounts
All account information is retained for as long as your account remains active. Gaming history and transaction records are kept in full for the duration of an active account.
7.2 After Account Closure
Even after an account is closed or deactivated, some information may be retained for a specified period for legal, regulatory, and fraud prevention reasons. Financial transaction records are retained in accordance with applicable legal obligations.
7.3 Data Deletion Requests
You may contact us at [email protected] to request deletion of information that falls outside legal obligations. We will process your request within a reasonable time.
08 Your Rights
As a user of the l98 platform, you have the following rights:
8.1 Right to Access
You have the right to request information about what data l98 holds about you. We can provide you with a copy of your information.
8.2 Right to Rectification
If any of your stored information is incorrect, you have the right to request that it be corrected. You can update much of your information yourself through your account settings.
8.3 Right to Erasure
In certain circumstances, you have the right to request deletion of information that falls outside legal obligations.
8.4 Right to Object to Processing
You have the right to object at any time to your information being used for marketing purposes.
To exercise any of the above rights, contact us at [email protected]. We will aim to respond to your request within 30 business days.
09 Protection of Minors
The l98 platform is strictly for those aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. An age verification process is followed at the time of account registration.
If it comes to our attention that a minor has created an account, that account will be closed immediately and all related information will be deleted.
If you believe a minor is using l98, please notify us at [email protected].
10 Responsible Gaming and Use of Information
l98 takes responsible gaming very seriously. We can analyze your gaming history to identify problematic gaming behavior and provide support when needed.
Using your information, we provide personalized limit setting, self-exclusion features, and responsible gaming tools. For more details, see our Responsible Gaming page.
11 International Data Transfers
Your information may be stored or processed on servers located in various countries as required to deliver l98's services. For such transfers, we ensure that appropriate safeguards are in place and that your information remains protected under this Privacy Policy.
12 Third-Party Website Links
The l98 platform may occasionally reference third-party websites. l98 is not responsible for the privacy practices of those external sites. We recommend that you read the privacy policy of any third-party website before visiting it.
13 Changes to the Privacy Policy
l98 reserves the right to update this Privacy Policy from time to time. The following process will be followed when changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to the registered email address.
- A notification about the changes may be shown when logging in to the platform.
Continuing to use l98 after changes have been made will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly.
14 Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us:
14.1 Contact Methods
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
14.2 Complaint Process
If you have any privacy-related complaint, our support team will try to resolve it as quickly as possible. For complex matters, we will provide you with regular updates.
For any privacy-related questions, contact us via 24/7 live chat — we are always ready to help in Bengali.
15 Consent & Acknowledgement
By opening an account or using services on the l98 platform, you confirm that:
- You have read and understood this privacy policy in full.
- You are at least 21 years of age.
- You are providing your information voluntarily.
- You consent to your information being used for the purposes described in this policy.
l98 commits that your information will always be kept safe, secure, and managed in accordance with this policy. Our goal is to earn your trust and confidence and to ensure a safe gaming environment.
Never share your login details with anyone else to keep your account secure. If you notice any suspicious activity, let us know immediately.