For ages 21 and above only

Responsible Gaming at l98 — Your safety is our priority

Gaming should be for enjoyment, not stress. l98 provides various protective tools and support to give you a safe and healthy gaming experience.

What is Responsible Gaming and why does it matter?

Online gaming is a popular form of entertainment for millions of people. However, like any entertainment, gaming needs to be enjoyed within proper limits. l98 believes that responsible gaming means not just following rules, but ensuring your mental well-being and financial security.

We want every member to enjoy gaming with complete freedom — without pressure, addiction, or financial harm. For this, l98 has introduced multiple protective tools and support systems that you can use at any time. When gaming becomes a burden rather than a joy, seeking help is an act of courage. We are by your side on that journey.

As online gaming has grown in Bangladesh, the importance of responsible gaming has grown with it. To ensure the safety of every member on the l98 platform, we provide age verification, deposit limit setting, self-exclusion, and round-the-clock support. Full control of your account is in your hands.

Our Protective Tools

Deposit Limit Setting

You can set a maximum deposit limit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. If you want to increase a limit, you need to contact support.

Financial Protection

Self-Exclusion

If you feel you need a break from gaming, you can keep your account closed for a set period — from 30 days up to permanently. During this time you will not be able to log in.

Account Protection

Time-Out Break

For a temporary break, you can take a time-out from 24 hours up to 7 days. During this time your account will be automatically inactive and no transactions will be possible.

Break Benefit

Age Verification System

l98 strictly prohibits anyone under 21 from opening an account or playing games. Age is verified at registration and you may need to provide an ID document if required.

Age Check

Session Time Alerts

A reminder message will appear at set intervals to let you know how long you have been playing. This helps keep you aware and stop at the right time.

Time Management

24/7 Bangla Support

For any issue or concern about gaming, contact our live chat support. Our skilled support team is ready to help in Bengali around the clock.

Round-the-Clock Support

Warning Signs of Problematic Gaming

If you notice any of the following in yourself, please seek help. This is not a sign of weakness — it is a sign of awareness.

  • Feeling a repeated urge to play to recover lost money and placing larger bets.
  • Prioritising gaming over family, friends, or work and neglecting daily responsibilities.
  • Borrowing money, breaking savings, or not paying bills for gaming.
  • Feeling restless, irritable, or anxious when not gaming.
  • Hiding gaming activities from family or lying about them.
  • Gaming having a negative impact on sleep, eating, or mental health.
  • Wanting to stop but repeatedly failing — being unable to keep to the limits you set yourself.

If you notice even one of the signs above in yourself, contact our support team today. We are always ready to offer trustworthy and confidential guidance via live chat.

21+

Strict Age Policy

l98 is for individuals aged 21 and above only. Protecting minors from gaming is one of our highest priorities. We verify age at registration and reserve the right to request additional ID in cases of doubt.

If you suspect that a minor is using your account, notify our support immediately. We will take prompt action.

How to Keep Yourself Protected

1

Set a Budget

Set a fixed monthly budget for gaming. Use only the amount whose loss would not affect your daily life.

2

Stick to Time Limits

Set a playing time limit before each session. Use a timer and always stop at the set time, even if you feel you are winning.

3

Stop After Losing

Do not keep playing in the hope of recovering lost money. This is one of the most common mistakes and leads to even greater loss.

4

Choose Other Entertainment

Spend time with family, go out, read books, or play sports. Gaming should not be the only form of entertainment in your life.

5

Let Loved Ones Know

Talk to a family member or trusted friend about your gaming habits. Social awareness plays an effective role in preventing addiction.

Contact l98 Support

Live Chat Support

Speak in Bengali at any time via our 24/7 live chat service. Any concern related to responsible gaming is discussed with full confidentiality.

Email Support

For more detailed assistance, write to our support email: [email protected] — we will respond as quickly as possible.

Account Limit Changes

To activate a deposit limit, time-out, or self-exclusion, submit a request directly from your account settings or let us know via live chat.

Financial Limits and Rules

Minimum Deposit

The minimum deposit amount for any payment method is ৳100. Start small and know your limits.

Minimum Withdrawal

The minimum withdrawal amount is ৳500. Withdraw your winnings promptly and avoid unnecessary risk.

Withdrawal Time

Approved withdrawals are usually completed within 5-30 minutes. Fast transactions ensure your financial control.

Payment Methods

Secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Fast and encrypted service across all familiar methods.

Frequently Asked Questions

Go to your account settings and set a deposit limit from the "Responsible Gaming" section. Daily, weekly, or monthly limits can each be set separately. Reducing a limit takes effect immediately. To increase a limit, please contact us via live chat.

Yes. You can request self-exclusion starting from 30 days up to permanent. For permanent self-exclusion, reactivating the account is not possible. We respect and actively support this decision for your own well-being.

First, stop playing and contact l98's live chat. Our team will help you activate a time-out or self-exclusion. Also, have an open conversation with a close family member. Seeking help is an act of courage — take action today without delay.

No. l98 strictly prohibits anyone under 21 from opening an account. Age is verified at registration and a copy of your national ID or passport may be requested if needed. If you register by concealing your age, the account will be permanently closed.

During a time-out you will not be able to log in, make any deposits or withdrawals, or play any games. However, your account balance and history will remain fully secure. Once the time-out ends, you can return to your account as normal.

Yes, completely confidential. Any communication with us regarding responsible gaming is kept strictly private. Our support team is trained and empathetic. Your personal information is never disclosed to any third party.

Enjoy Safely — with l98

Responsible gaming does not mean less fun — it means more control and more enjoyment. Customise your account settings today and play on your own terms.

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