Frequently Asked Questions
Answers to all your questions about l98
From opening an account to bonuses, deposits and withdrawals, and safe gaming — you will find detailed information on all topics here.
l98 is a secure and reliable online gaming platform in Bangladesh. Being honest and transparent with our players is our highest priority. On this FAQ page you will find detailed answers about account registration, depositing and withdrawing money via bKash and Nagad, using bonuses, cricket betting, slots, live casino, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at l98, you need an active mobile number and a strong password. The registration process is completed entirely online. Enter accurate information in the form, as identity verification may be required at the time of withdrawal. For any issues, our 24/7 live chat support is always available.
l98 is only for users aged 21 and above. You must confirm this age requirement when opening an account. Accounts belonging to underage users will be closed immediately and the full balance may be forfeited.
No. Only one account per person is allowed at l98. Creating multiple accounts is considered bonus abuse, and all accounts may be permanently closed with balances forfeited.
Click the "Forgot Password" option on the login page. A verification code will be sent to the mobile number provided during registration. Use the code to set a new password. If you have trouble, contact us via live chat.
l98 may require identity verification in certain situations, especially for large withdrawals. You may be asked to submit a photo of your National ID (NID) or passport. Send clear, legible images for faster verification and follow the instructions from the support team.
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases your l98 account balance is updated within a few minutes. Network issues may occasionally cause a slight delay. If it takes more than 15 minutes, contact our live chat with your transaction ID.
The minimum deposit amount at l98 is ৳100 and the minimum withdrawal amount is ৳500. These limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawals from l98 typically take 5 to 30 minutes. Withdrawals via bKash, Nagad, Rocket, and Upay are the fastest. Bank transfers may take a little longer. Withdrawals are faster for verified accounts.
Yes. Nagad is supported as a fully secure payment method at l98. All transactions are protected with SSL encryption. Pay directly from the Nagad app and save your transaction ID. Do not send money through any third party.
l98 generally does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or bank transaction charges may apply depending on the respective service provider's policy. Contact live chat for details on current fees.
l98 supports transactions through various scheduled banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Your bank account must be registered in your own name. Contact support for accurate account details.
Games and Rules
BPL match markets at l98 are available before the match begins. Choose from multiple markets including match winner, toss, and top run scorer. Review the odds carefully before placing a bet. With live betting, you can change or add bets while the match is in progress.
RTP (Return to Player) is the average percentage of total bets that a slot game returns as winnings over the long term. A higher RTP means a greater chance of getting more back over time. Volatility refers to the variation in the frequency and size of wins — high volatility games pay out larger amounts less frequently.
l98 features games from world-renowned providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. Slots, live casino, fishing games, dice, and sports betting — all on one platform.
Yes. l98 is a mobile-friendly platform — you can play directly from a browser on both Android and iOS devices. All games are optimized for mobile screens. With a fast internet connection, the live casino also runs smoothly on mobile.
At l98's live casino, you can play in live sessions with professional dealers from Evolution Gaming and Ezugi. Some tables have Bengali-speaking or Asian dealers. Filter by preferred language and table from the lobby.
l98 uses only software from world-class game providers, which are independently tested and use certified RNG (Random Number Generator) technology. This means the outcome of every spin or bet is completely random and fair.
Bonuses and Promotions
Open a new account and your first deposit automatically earns a 100% bonus, up to ৳20,000. That means if you deposit ৳20,000, you receive an additional ৳20,000 bonus, bringing your total balance to ৳40,000. A promo code may be required to receive the bonus — confirm with support.
The wagering requirement for l98's welcome bonus is 15x. This means you must wager 15 times the bonus amount before making a withdrawal. For example, if you receive a ৳5,000 bonus, you need to place a total of ৳75,000 in bets before it becomes withdrawable. If the requirement is not met within the time limit, the bonus may be cancelled.
l98 has five VIP levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%), and Diamond (up to 0.8%). The more you play, the higher the level you reach.
VIP cashback is calculated once a week and is generally credited to your account every Monday based on your net loss from the previous week. The cashback amount depends on your VIP level and the volume of your play.
Yes. l98 offers limited-time promotional offers on special occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and the BPL season. Visit our promotions page or ask via live chat for the latest information on these offers.
Security and Responsible Gaming
Yes. All data at l98 is protected with SSL encryption. Your personal and financial information is never shared with third parties. Full details are available in our privacy policy. No transaction is processed without a secure, encrypted connection.
Yes. l98 supports responsible gaming and offers a self-exclusion feature. You can put your account on a break for a set period of time. To use this feature, contact us via live chat or at [email protected].
Gaming addiction is a serious issue. l98's support team provides assistance in Bengali 24/7. If you or someone close to you is struggling, speak with us directly. For professional counselling, we recommend reaching out to a local mental health service.
As part of responsible gaming, l98 allows you to set deposit limits and session time limits. Use these tools to keep your budget in check. Visit our responsible gaming page or speak with support for more details.
Always log in from the official site l98.cam only. Never share your password or OTP with any third party or individual who requests it. l98 staff will never ask for your password. If you notice any suspicious activity, report it to live chat immediately.
Still have questions?
Contact support — we are here for you in Bengali 24 hours a day, 7 days a week.
Support Channels
Live Chat
Instant assistance in Bengali 24/7. The fastest way to get an answer.
Email Support
For detailed issues, email us at: [email protected] — we respond promptly.
Help Center
You will find answers to the most common questions on this FAQ page. Also visit the Responsible Gaming page.